Valencia City, Bukidnon | May 24–25, 2024
In a continued effort to uplift service standards across Adventist healthcare institutions, Mr. Roy G. Perez, MBA, CEO of Adventist International Health System Philippines, Inc. (AIHSPI), led a two-day Customer Service Training Workshop at Adventist Medical Center Valencia (AMCV) on May 14–15, 2024.
Titled "Service Level Escalation Workshop: Stairway for Superior Service," the training aimed to strengthen the delivery of patient-centered care through enhanced communication, empathy, and service excellence. Participants, composed of AMCV staff from various departments, actively engaged in six interactive scenarios, where they analyzed real-life service breakdowns, assessed the emotional and operational impact, and collaborated on practical, customer-focused solutions.
The hands-on approach of the workshop encouraged open dialogue, teamwork, and a renewed sense of accountability. Mr. Perez emphasized that superior customer service is not a department, but a culture—one that requires every team member to contribute meaningfully at every level of care.
This initiative reflects AIHSPI’s commitment to empowering hospital staff with essential soft skills that support the overall patient experience. By investing in frontline excellence, AIHSPI continues to nurture a healthcare system that is responsive, compassionate, and Christ-centered.